Ben Hargreaves

bhargreaves91@gmail.com
benjamanhargreaves
benhargreaves

Seasoned software engineer dedicated to scaling startups, with a specialty in integrations and API design. Certified AWS Solutions Architect with experience ranging from full-stack development and deployment, to technical sales, to front-line support.

Technical Skills

Languages / Frameworks: NodeJS, Python, NestJS, C# / .NET Core 4.x

Web Development: React, JavaScript, HTML, CSS

Google Cloud Product: Compute Engine, Service Monitoring, Cloud Logging

AWS Cloud Services: EC2, S3, Lambda, VPCs, IAM, CloudWatch, SQS, SNS, Route53, ECS / EKS, RDS

Database Technologies: Postgres, SQL Server, ElasticSearch, MongoDB, Redis, DynamoDB, Amazon Aurora

Software / Tools: Azure Devops, Jira, Git, Docker, RabbitMQ / MassTransit, TFS, Katalon

Certifications

Experience

Senior Software Developer @ Greenshield Canada (Formerly Inkblot Labs) - Toronto, Canada (August 2022 - Present)

Skills: NodeJS, Typescript, Postgres, GCP, Azure Devops, System Architecture, Release Management, Health Data Compliance

• Acting Team Lead for Digital Pharmacy team from inital conception of Greenshield+ to release. Launching successfully to over 150,000+ users on day 1 and growing
• Architected and implemented Backend API and Database dealing with sensitive Public Health data (PII and Prescription data specifically), presenting architecture to wider team and security compliance team for scrutiny
• Mentoring Junior and Intermediate developers through frequent pairing sessions and team lunch & learns
• Defining and monitoring SLOs to ensuring ongoing performance of the application

Backend Developer @ Bonsai - Toronto, Canada (Jan 2022 - July 2022)

Skills: NodeJS, Typescript, MongoDB, RabbitMQ, GCP, E-Commerce Integration (Shopify, Magento)

• Design and maintain a data ingestion pipeline, responsible for keeping our Database in sync with hundreds of external partners across millions of products
• Responsible for onboarding and importing new merchant partners using E-commerce integrations, and externally hosted product feeds
• Deprecated legacy Integration with Magento to lower infrastructure costs, and ensured existing Magento-based partners were migrated to a similar Integration

Freelance Web Developer @ Self-Employed - Toronto, Canada (April 2021 - January 2023)

Skills: Javascript, Project Management, API Integration, Domain Migration, WordPress, Wix / Wix Velo

• Design and implement Menu & Ordering Page, and integrate with third party ordering app via API. Also managed site hosting migration (Gloryhole Doughnuts)
• Implement site design, and integrate with third party ordering app via API (Cici’s Pizza)
• Assisted with site design & implementation (Super Super Studios)

Software Developer @ Method:CRM - Toronto, Canada (Sep 2018 - May 2021)

Skills: C#, React, NodeJS, REST API Design, .NET Core, OData, Microservices, RabbitMQ, SQL Server, MongoDB, ElasticSearch, Redis, InfluxDB, Grafana, TFS, Technical Documentation

• Design, build, and run developer API ecosystem for no-code platform (Method API)
• Created Zapier integration using NodeJS to make connecting with third party applications more accessible to less technical users (Method CRM Zapier Integration)
• Migrated audit trail data from SQL server to ElasticSearch, reducing pressure on storage drives by 90%
• Implemented RabbitMQ messaging architecture to decouple audit trail logging from existing microservices
• Developed a data access layer to perform all CRUD operations and accounting rule validation for a no-code platform
• Transitioned product pages from AngularJS to new React / Redux architecture
• Implemented AODA accessibility standards compliance to front end product pages

Senior Support Specialist @ Method:CRM - Toronto, Canada (Dec 2016 - Sep 2018)

Skills: Python, Katalon, JIRA, Intercom, E2E (UI) Testing, End user documentation, Peer Training and Mentorship, Customer service

• Spearheaded process improvements, leading to an 83% decrease in First Response Time for front-line teams
• Launched Intercom chat into product; platform has grown to be company’s highest volume form of inbound communication since launch
• Wrote Katalon scripts to assist the Development and QA teams in our goal of fully automating regression testing
• Trained and managed First Responder and Technical Support teams on best practices and how to develop personalized customer solutions

Community Support / Online Technical Support @ Method:CRM - Toronto, Canada (Jun 2015 - Dec 2016)

Skills: JIRA, QA / Bug testing, Internal Documentation, Customer service

• Used JIRA to coordinate with members of our Development team to prioritize and test escalated issues
• Performed Quality Assurance and provided feedback to Product teams on new features and releases
• Built and maintained internal knowledge-base to streamline new-hire onboarding experience

Education

Bachelor of Information Technology @ Queensland University of Technology - Brisbane, Australia (2010 - 2013)

Full Stack Web Development Nanodegree @ Udacity - Online (2017)

Computer Science Cerificate @ MITx on edX - Online (2017)